Privacy Policy

Last updated: 05/31/2025
Detail Expert s.à rl-s
Address: 43, rue Camille Polfer
SIRET: [SIRET number]
Email: detailexpert@abinet.lu
Phone: +352 / 621 723 945
Website: www.detailexpert.lu

1. Introduction

As part of its automotive detailing business, Detail Expert s.à rl-s collects and processes personal data concerning its customers and prospects. This policy aims to inform you about how we collect, use, protect, and share your data.

2. Data collected

We may collect the following data:

• First and last name

• Mailing address

• E-mail address

• Phone number

• Information about your vehicle (make, model, registration)

• History of services

We only collect data strictly necessary for the management of our commercial relationship.

3. Purposes of processing

The data collected is used for:

• Manage quote and appointment requests

• Provide detailing services

• Manage invoicing and accounting

• Communicate with the customer (appointment reminders, offers, information)

• Comply with our legal obligations

4. Legal basis

The processing of your data is based on:

• The performance of a contract or pre-contractual measures

• Compliance with legal obligations

• The legitimate interest of the company (customer loyalty, security)

• Your consent (in particular for commercial prospecting)

5. Retention period

Your data is stored:

• During the duration of our business relationship

• Then archived for a maximum period of 5 years, unless there are longer legal obligations

• Data used for prospecting purposes is kept for 3 years from the last contact

6. Recipients of the data

Your data is never sold or transferred to third parties. It may be transmitted:

• To [Company Name]'s technical service providers (host, billing software)

• To the competent authorities in the event of a legal obligation

7. Data security

We implement all reasonable technical and organizational measures to protect your data against unauthorized access, loss, destruction or disclosure.

8. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access to your data

• Right of rectification

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to portability

• Right to object (in particular to processing for prospecting purposes)

To exercise your rights, contact us by email at detailexpert@abinet.lu, specifying your identity.

9. Cookies and browsing data

If you use our website, cookies may be placed on your device to improve your experience (statistics, navigation, etc.). You can refuse or manage them via your browser settings.

10. Modification of the policy

We reserve the right to modify this policy at any time. The current version is the one published on our website.